At Vashi Physiotherapy, we respect the privacy of our patients and website visitors. This policy explains what we collect through our website and during enquiries or treatment, why we collect it, how it's used, and how we protect it. It applies to patients we see in Vashi, Navi Mumbai, and surrounding areas.
Information we collect
Appointment and consultation requests
When you submit an appointment, consultation, or enquiry form on our website, we may ask for your name, phone number, age, preferred appointment date, and the treatment you're interested in. We use this to respond to your request, contact you about your appointment, and arrange the right consultation.
Phone, WhatsApp and email enquiries
If you contact our clinic by phone, WhatsApp, email, or another channel, we receive whatever you choose to share — your name, contact details, symptoms, injury details, or preferred appointment time. We use these to answer your questions, schedule appointments, and provide information relevant to your care.
Patient and health information
When you visit us for assessment or treatment, we maintain records relevant to your care: medical history, symptoms, assessment findings, diagnosis where applicable, treatment plans, exercise programmes, and progress notes.
Comments on our website
If comments are enabled on our articles or blog posts, we collect what you enter into the comment form, along with technical details like your IP address and browser user-agent for spam prevention and security. If our website uses Gravatar, a hashed version of your email may be sent to that service to check for a profile picture to display next to your comment.
Technical and website usage information
Browsing our website may automatically collect technical information such as your IP address, browser or device type, pages viewed, approximate visit duration, and referring pages. We use this for website security, troubleshooting, and understanding how visitors use the site.
Cookies and similar technologies
Our website may use cookies to provide functionality and improve your experience. If you leave a blog comment and save your name, email, or website, a cookie may remember those details for up to a year. Login cookies for authorised staff typically last around two days, or two weeks with "Remember Me" selected, and are removed on logout. Analytics tools, where enabled, may also use cookies to help us understand traffic and behaviour. You can block, restrict, or delete cookies through your browser settings, though this may affect some site functionality.
Third-party and embedded content
Our website may show content from external services — maps of our Vashi clinic location, videos, or social media posts. When you interact with embedded content, the provider may collect information about your visit as it would if you visited its site directly. We recommend checking the privacy policies of those services if you'd like to understand their practices.
How long we retain information
We keep personal information only as long as reasonably necessary for the purpose it was collected, plus any legitimate administrative, clinical, legal, or record-keeping needs.
- Appointment requests and general enquiries are kept while we provide the requested service, and briefly afterward
- Clinical records are retained according to applicable healthcare requirements and accepted medical record-keeping practice
- Website comments may be kept longer so that follow-up discussions stay recognisable
Your choices and rights
You can contact us to ask what personal information we hold about you, request correction of anything inaccurate or outdated, or request deletion where appropriate. Some information may need to be retained even after a deletion request, where we have a legal, clinical, financial, or regulatory obligation to keep it.
To make a privacy-related request, use the contact details below.
Protecting your information
We use reasonable administrative, technical, and operational measures to safeguard your personal and clinical information against unauthorised access, loss, misuse, alteration, or disclosure. That said, no website, transmission, or digital storage method can be guaranteed completely secure.
Changes to this policy
We may revise this policy occasionally to reflect changes to our services, website, technologies, or applicable requirements. We encourage you to check back periodically for the latest version.
